We ship across Indonesia from our base in Jakarta, using trusted local couriers. Every delivery is tracked and carefully handled to ensure a safe, timely, and worry-free arrival at your doorstep. When you place an order, we collect your name, shipping address, email address, and phone number to process and fulfill your purchase.
We accept returns only for damaged or defective items. Please use registered post and kindly track your return. We’re not responsible for lost items. Postage is reimbursed for faulty or incorrect goods. Order records related to returns are retained for up to 5 years to comply with accounting and legal obligations.
If you receive a damaged or incorrect item, kindly reach out within 3 days of delivery. We’ll arrange a replacement, refund, or repair where appropriate. Please email us with your order number and a photo of the issue. We use your information only to verify orders and process replacements or refunds with strict data protection measures.